What’s in Your Wallet? Tips for Keeping Digital Assets Safe  | The Department of Financial Protection and Innovation (2024)

What is a Digital Wallet?

A digital wallet, or e-wallet, is a digital payment tool or software application that runs on any connected device. In addition to making financial transactions, you can use a digital wallet to store other information such as a driver’s license, loyalty cards, and theater and airline tickets. Digital wallets often provide enhanced security through information encryption, making them safer. However, if an unauthorized individual were to gain access your device, they could potentially access your digital wallet, putting your personal information and financial assets at risk. 

What is a Payment App?

A payment app is a digital tool used to move money into and out of a linked bank, credit union, or credit card account. These apps conveniently allow you to send money to a vendor, friend, or family member using a computer or mobile device instead of writing a check or handing over cash. These nonbank payment apps also let you store money inside the app. In fact, the money you receive stays in your payment app account until you connect to the app and move the money to your linked bank account. The money stored in these accounts isn’t covered by deposit insurance. This means that if the provider fails, you could lose your money.   

Watch for Hidden Fees

Some digital wallets and payment apps are completely free, while others have free features like sending or receiving money between friends and family. Some may charge fees to receive money quicker, currency exchange and processing fees, and credit card fees. Be sure you understand the provider’s transaction fees and interest rates before initiating a transaction, so you don’t end up paying more than you planned. 

Safety Tips for Digital Assets

Navigating the digital financial landscape requires a keen understanding of the protections and systems in place to safeguard your assets. To mitigate risk, the DFPI offers these safety tips: 

  • Research your digital wallet provider. Investigate your digital wallet’s track record for safeguarding private information and data. 
  • Secure your device and app. Implement all available PIN, password, and biometric authentication options to secure your device and the app. 
  • Exercise caution with transactions. Limit your transactions to individuals or businesses you trust and establish a spending cap on large purchases and transfers. 
  • Monitor transaction activity. Regularly monitor your accounts online, set up alerts for potential fraud or significant spending, and consistently review your payment history to quickly identify any declined or suspicious transactions.  
  • Move any money received from your app to your insured account. When you receive money in your app account, send yourself a reminder email to move the money to your insured account. 
  • Separate social media from financial apps. Avoid linking your digital wallet app to social media platforms. 
  • Steer clear of unsecured Wi-Fi networks. Never access your digital wallet services on an unsecured Wi-Fi network. Exercise additional caution when shopping or using financial apps on public Wi-Fi. Unsecured networks give criminals an open door to access your device and steal your personal financial information.  
  • Prepare for the possibility of device loss. If your device goes missing, use the security software on your smartphone to lock it, erase personal information, and activate an alarm if necessary. 

If you suspect fraud or deception involving your digital wallet or payment app, promptly report it to the DFPI by filing a complaint or contacting us at Ask.DFP@dfpi.ca.gov or calling toll-free at (866) 275-2677.  

What’s in Your Wallet? Tips for Keeping Digital Assets Safe  | The Department of Financial Protection and Innovation (2024)

FAQs

What’s in Your Wallet? Tips for Keeping Digital Assets Safe  | The Department of Financial Protection and Innovation? ›

Never access your digital wallet services on an unsecured Wi-Fi network. Exercise additional caution when shopping or using financial apps on public Wi-Fi. Unsecured networks give criminals an open door to access your device and steal your personal financial information. Prepare for the possibility of device loss.

How do I keep my digital wallet safe? ›

Ways to make your digital wallet safer
  1. Secure your phone and apps. Always lock your phone and set up separate passwords for your digital wallet and mobile banking apps. ...
  2. Skip the public Wi-Fi. Only use secured networks to access your mobile banking apps.
  3. Set up extra security. ...
  4. Stay on top of your accounts.

What is the safest digital wallet? ›

5 Best Digital Wallets Apps in 2024
  • Apple Pay - Best for iOS.
  • Google Pay- Compatible with Both Android & iOS.
  • Cash App - Beginner-Friendly Stock Trading App.
  • Venmo - Ideal for Peer-to-Peer Payment Network.
  • PayPal - Ideal for Quick Transactions.
  • Conclusion!
  • Build your digital wallet app with VLink!
  • FAQs–

What are the security concerns of digital wallets? ›

Unsecured Wi-Fi Connections: The largest threat to your digital wallet is the connection that allows you to transmit your data across your mobile's network. If proper security is not in place, hackers can hijack the payment information while it's being transmitted.

How does a digital wallet work? ›

Digital wallets are online payment tools, usually in the form of an app. The wallet securely stores virtual versions of debit and credit cards, so you don't need to enter your card details or carry a physical card at all to make payments.

Can a wallet get hacked? ›

Software wallets, for instance, are convenient and easily accessible but are potentially susceptible to hacking attacks, especially if users do not employ robust security measures such as two-factor authentication and encryption.

What is one disadvantage of using a digital wallet? ›

When using a digital wallet for payments, transaction data may be tracked, leading to privacy concerns about the security of personal information stored digitally. The idea that third parties could track and analyze your financial behavior is a significant privacy concern for many users.

Who has the best digital wallet? ›

Let's discover the most popular digital wallets.
  1. Apple Pay. Apple Pay is a digital payment solution for contactless payments, created and operated only on Apple devices. ...
  2. Cash App. Cash App is a peer-to-peer money transfer service developed by Square Inc. ...
  3. Dwolla. ...
  4. Google Pay. ...
  5. PayPal. ...
  6. Samsung Wallet. ...
  7. Venmo. ...
  8. Zelle.
Dec 5, 2022

What is better than Venmo? ›

Comparable in price, ease of use, security, and overall functionality, here are nine Venmo alternatives worth looking into.
  • Jotform's Venmo integration. ...
  • Zelle. ...
  • PayPal. ...
  • Meta Pay with Messenger. ...
  • Payoneer. ...
  • Braintree. ...
  • Stripe. ...
  • XE Money Transfer.
Mar 29, 2024

What are the benefits of a digital wallet? ›

They provide a secure way to store your payment information. E-wallets often use encryption and authentication methods to protect your financial data, reducing the risk of fraud. Every e-wallet app is passcode protected and has a pin which is unique and only known to you.

What are the benefits of a wallet? ›

It's important to have a wallet for several reasons. A wallet is important to keep all your personal belongings, travel documents, money and cards protected from theft, damage or weather exposure.

Can digital wallets be stolen? ›

Defrauding a digital wallet provider can earn fraudsters a lot of money. Just like a physical wallet, they contain private information that can be stolen if not properly safeguarded. If a fraudster successfully cracks into a digital wallet, they can steal funds from the owner and illegally mine private data.

Can someone use my digital wallet? ›

However, it is still possible for a criminal to gain unauthorized access to someone's account, which is why digital wallet fraud is often enabled through more traditional methods of cybercrime, like phishing or a malware attack.

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