State of global payments: Six trends shaping the industry (2024)

Merchant acquiring

The growth of the payments sector is driving expansion of the acquiring market, enabling new entrants and innovation. Total revenues in the acquiring industry are expected to grow at a CAGR of 8.7% in the next few years, exceeding $160 billion by 2026, according to BCG.

However, traditional acquirers face intensifying pressures from growing competition, constantly evolving payment solutions and lower expected margins. Indeed, non-bank players are capturing a growing share of acquiring revenues. In the US, payment facilitators more than doubled their acquiring volume from 2019 to 2021, according to Glenbrook.

To meet these evolving challenges, Mastercard Data and Services can help traditional acquirers across the acquiring value chain, including improving their operational efficiency, optimizing current portfolios and segment mix, developing compelling value propositions, and assessing partnering opportunities with fintech and technology companies.

Crypto and innovative payments

In recent years, there has been an unprecedented acceleration in the adoption of digital assets globally.

While the total number of cryptocurrency wallets grew by 75% from 2020 to 2022, reaching 81 billion wallets, the number of cryptocurrencies worldwide have exploded from 66 in 2013 to over 9,000 in 2023, according to Statista.

Despite the recent turmoil in the sector, retail and institutional interest in digital assets remains high. Although the adoption of crypto solutions by traditional financial institutions is at an early stage, FIs can harness this burgeoning technology to enable additional services and revenue streams.

Fraud and payments security

As organizations and individuals embrace the convenience and efficiency offered by interconnected systems, consumer concern about the security of payments is also growing.

Indeed, the global transaction value of e-commerce fraud alone grew an estimated 16% between 2022 and 2023, and is set to continue to increase strongly, according to Juniper Research.

As fraud becomes more complex, industry players need to evolve to ensure security and stakeholders’ trust. Businesses will need to adapt their data security infrastructure and processes, as well as continually improve authentication, authorization and fraud performance to both comply with regulations and meet the evolving threat landscape.

ESG integration

Sustainability is becoming a key social and regulatory priority in the financial and payments industry. Indeed, more than three quarters of the world’s largest 250 companies now have targets in place to reduce their carbon emissions.

However, sustainability is not just about complying with evolving regulations and stakeholder expectations. It is fast becoming an important growth area and is increasingly seen as a competitive advantage for financial institutions.

Organizations can leverage D&S’s end-to-end offering to identify key ESG opportunities, design and implement organization-wide sustainability strategies, and develop winning ‘green’ product value propositions.

Access the full ‘State of Global Payment Market’ report today to explore the main drivers and trends transforming the global payment industry, and find out how Mastercard Data & Services can help you navigate the challenges and opportunities of this evolving market.

State of global payments: Six trends shaping the industry (2024)

FAQs

What are the new trends in the payment industry? ›

As we continue navigating the digital age, blockchain technology, mobile payments, cashless payments, and AI-driven fraud detection are among the top trends revolutionizing the future of the payment processing industry. Blockchain promises enhanced security and transparency, making it a potential game-changer.

Who is Global Payments' biggest competitor? ›

Top Competitors and Alternatives of Global Payments

The top three of Global Payments's competitors in the Payments Processing category are Shopify Pay with 57.75%, Klarna with 7.13%, Amazon Payments with 6.72% market share.

What do global payments do? ›

We make taking payments easy—in person, online or on the go. Our point-of-sale technology and software solutions help you run and grow your business, whatever your sector, size or ambition. That's why we're trusted by over 4.6 million companies across 100+ verticals around the world.

What is the future of payments? ›

The future of the Payments industry is decidedly digital. With the surge in fintech developments, consumers and businesses are quickly adapting to cashless transactions. The use of mobile wallets, digital currencies, and open banking systems are expected to dominate the industry.

What is the strongest current trend in payment processing? ›

Changing trends in payments
  • The increase in global cashless payment volumes.
  • The acceleration of cross-border, cross-currency instant and B2B payments.
  • The use of data and analytics to streamline the customer journey.
  • Innovations in security measures to reduce digital payments fraud.

What is the biggest challenge in the payment industry? ›

Payment service providers must contend with evolving regulations, security risks, high infrastructure costs, slow adoption of new technologies, and a lack of standardisation across the payments ecosystem. They also need to balance business needs with consumer protection.

Is Global Payments a good company? ›

Global Payments has had 59 complaints lodged with the BBB in the past 3 years, a fairly low number for such a large company. Complaints allege difficulty cancelling contracts and high cancellation fees, refusal to deposit merchants' funds, unresponsive customer service, and unauthorized charges.

How big is Global Payments company? ›

Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America.

Who did Global Payments buy? ›

In August 2022, Global Payments acquired payment technology and acquiring solutions firm EVO Payments for $4 billion.

Why choose Global Payments? ›

Our business is to grow your business

And our expertise is your advantage. By merging software and payments in the cloud, we deliver a seamless ecosystem for our clients. That means you get increased operating efficiency, better experiences and engagement, and stronger customer loyalty.

What is global payment innovation? ›

Swift Global Payments Innovation. Swift GPI is a payments initiative that facilitates seamless cross-border transactions. Learn more about GPI services and Swift Go.

Are Global Payments safe? ›

Sensitive data is stored in the secure Global Payments Integrated vault rather than in the merchant environment. EMV technology protects card issuers, merchants and consumers from losses due to the use of counterfeit and stolen payment cards at the point-of-sale.

What is the global trend in real time payments? ›

Real-time payments accounted for 266.2 billion transactions globally in 2023, a year-over-year (YoY) growth of 42.2%. This shift toward more sustainable growth levels is as expected as countries move beyond early adoption to maturity.

Why is the payments industry growing? ›

Growing customer expectations for convenient, fast and secure payments, and personalized experiences. Increasing competition from tech and fintech companies offering innovative and price competitive solutions.

What will replace money in the future? ›

The future of money is expected to be heavily influenced by technology. Predictions include the rise of cashless societies, the growth of cryptocurrencies, the continued adoption of digital currencies, and the potential offering of a Central Bank Digital Currency (CBDC) by governments.

What is new payment technology? ›

Technologies that make these digital payment services possible involve machine learning and artificial intelligence. As consumers continue making purchases with their cards, mobile wallets, or applications, machine learning technology is able to study these experiences and improve them over time.

What are the megatrends in payments? ›

To grasp the scale of the change it helps to consider these changes in three broad megatrends: payments digitization, payments modernization and rapid evolution in the fraud, risk and compliance decisioning landscape.

What is the growth of the payments industry? ›

The last five years of growth in the global payments industry has been propelled by the ongoing cash-to-non-cash conversion, a rise in non-transaction revenue such as deposit-related income, the accelerated adoption of digital commerce, and the expanding implementation of modern payments infrastructure.

What is the new technology add on payment? ›

Since 2001, the Centers for Medicare & Medicaid Services have offered manufacturers of new, groundbreaking technologies the ability to apply for a New Technology Add-on Payment (NTAP) designation for their drug, device, or diagnostic that will provide hospitals with extra payments when they use the product for the 2-3 ...

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