Problem
As an administrator for your Google Workspace or Cloud Identity service,you need to restoresuspended user accountsthat were:
- Suspended by you or another administratorto temporarily block their access.
- Automatically suspended by Google systems for being at risk.
- Temporarily restricted from using their Gmail account for exceedingaccount limits(Google Workspace only).
- Automatically suspended from Gmail for potentialspam abuse(Google Workspace only).
Once restored, users can sign in and access all their services and data.
Important:You cannot restore an account that was suspended for abuse or for breaching theGoogle WorkspaceorCloud IdentityTerms of Service.
Environment
- Gmail Spam and abuse
- Hijacking
Solution
Follow the steps described below to restore an individual user account:
- In the Admin console, go to Menu >Directory >Users.
- Click Add a filterand chooseUser status.
- Check theSuspendedbox and clickApply.
- In the Users list, on the row forthe suspended user you want to restore, clickMore options >Reactivate.
Tip: You can also find this option on theuser's account page. - To confirm, clickReactivate.
Cause
The user's account is used with a third-party app which may not use secured login technology, if the app developer is not supporting advanced logintechnology then users can turn on 2-step verification.
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Last updated 2024-05-07 UTC.
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